DELIVERY INFORMATION

1.1 We deliver anywhere in Mainland UK, apart from the Highlands and Islands of Scotland. The delivery charge can be seen for each product by clicking on the “buy” button and proceeding to the checkout stage. Each product has a different delivery charge and is dependent upon the product’s weight and size.

1.2 We ship via a national courier which has a delivery time of  2 to 3 days.

1.3 We endeavour to process your order as quickly as possible and will usually despatch your goods within 7 days of you receiving the order, providing we have the product in stock. If an item is no longer available or is out of stock then we shall inform you and advise you of the expected delivery time.

Products that are custom made and personalised, please allow between 10 and 28 days for delivery.

We may contact you by telephone or email regarding your order so please ensure that you have provided us with these contact details. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address if different to the above.

1.4 Please note that we cannot accept responsibility for delays in delivery caused by our suppliers, any other third party or other factors beyond our control. Hence we cannot be liable for an item that fails to arrive by a required date.

RETURNING NON FAULTY GOODS

We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 7 day "cooling off" period. If you decide to return an item that you do not like then you must contact us first by telephone within 7 days of receiving the product. Once we have confirmed that the goods can be returned, you must ensure that the item returned is in perfect condition with all the original packaging. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM BACK TO US. If our courier collects the item then we shall deduct a collection fee of £12 from the price of the goods and the balance shall be paid to you.

If you decide to arrange your own delivery then we would strongly recommend that you obtain a "Proof of postage" certificate from the Post Office (free of charge) as this will be required in the event of making a claim against Royal Mail for lost or damaged returns.

In the case of personalised products that have been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you are in doubt about placing an order for a personalised product then please contact us and we will be glad to assist you and provide further details.

Our policy on returns does not affect you Statutory Rights as a consumer. If goods are received damaged or faulty or not what was ordered then we will offer you a refund or if you prefer an alternative product. In such as case please contact us by phone on 0845 156 8950 in the first instance. Please note that you must contact us first before the goods are returned in order for us to decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable delivery cost of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. We also recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate. 

2.1  Our liability in contract, negligence, tort, pre-contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of the use of our website or the products and services offered. Nothing in these purchase terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation.